General FAQ

Q:   How to transfer your license to a new computer?

A:  To move your i2k Retina or i2k Align to a new computer you must first deactivate the license. From the i2k Align user-interface there is a menu item named License and from there you select Deactivate. Assuming you have an internet connection, then the DualAlign database will be updated. You can now install the software on the new computer and activate the software with your existing activation code. If de-activation is not possible, please contact customer support for assistance.

If you are using the command line utility, then you can execute the deactivation on prior computer with:

da_i2k_retina_exec_v2 -license [path-to-license-folder] -deactivate

followed by an activation on the new computer similar to this (please replace fake code below with your code) ...

da_i2k_retina_exec_v2 -license [path-to-license-folder] -activate 1111-2222-3333-4444

Q:   I bought a Windows license, can I use it with Mac OSX instead?

A:  Yes. Our Windows and Mac OSX licenses are interchangeable. Customer can choose either platform to work with.

Q:   Installation for Local Users (not admins)

A:  How may I allow a local user with modest privileges to run i2kRetina ?
Here is a link to our documentation ...
Windows Multi User / Local user install Document

Q:   Installing as Administrator on Windows

A:  When installing an i2k Retina or i2k Align desktop application or when otherwise activating or deactivating a license, customers need to be aware of the underlying security model used by Windows. It is possible for security settings for a given directory to be restricted such that the current user performing the i2k Align operation will get a DualAlign error 700 from the process. Along with the error code, will be a more informative error message that would contain text such as "access refused" which can be taken to mean access was refused at the filesystem level as a file read/write operation was issued but denied.

Q:   What Are The Required System Specifications ?

A:  For Windows (minimum version 7 or higher). For Mac OS (version 10.10 or higher), we recommend at least two physical CPU cores and 8GB of RAM.

Q:   What causes error of missing VCRuntime140.dll ?

A:  Visual C Runtimes are needed by i2kRetina and i2kAlign. They should be installed automatically after the install of core i2k assets. A clue that runtimes might not be properly installed could be a message like "VCRuntime140.dll missing".

VC_redist.x64.exe (or else VC_redist.x86.exe) can be run again after-the-fact if there are any issues when i2kRetina or i2kAlign does the install. These are the two downloadable and installable kits, also known as Microsoft Visual C++ 2015 Redistributable packages.

*** WARNING *** DualAlign has found it very difficult under Windows 8, to get VC_redist.x86.exe to operate correctly so that it supports proper execution of i2k products.

Q:   Where can I find User Guide for i2kRetina GUI ?

A:  Click Here for User Guide for i2kRetina GUI

i2k Align

Q:   How to specify Aligned Images Crop Options as the intersection or common area ?

A:  After selecting the output type as "Align" (upper right of main window) and then expanding the options tab on the main window, you will then see a set of options under the heading of "Aligned Images Crop Options". Please change that choice to Intersection, which will crop out areas where only some images have content but not all. If you need one of the images to remain "fixed", right click that image, choose "set as target". A target image is the one that will remain fixed.

If a target image is chosen, one may also want to uncheck "Distortion Correction", which would try to move all images around a bit to minimize overall perspective distortion.